Return and Exchange Policy
- You can return the new and unused products together with the original invoice to our store within 30 days from the date of purchase or delivery.
- Exchange is offered once only. Returns must be unused in the condition you received them with the original packaging, complete with any related accessories and tags.
- We cannot accept exchange or return of preorder items, assembled items, open packaging or damaged items, discount items, display items, second hand items, food, gift voucher and customized products.
- All service fees or charges like course tuitions, activities fees or delivery charges are non-refundable and non-returnable.
- Adjustment will be made in membership/miles account once the return and exchange interfaces.
- For the amount below than the original coupon offer/ gift already sent out, customer is required to pay for the differences on the gift / coupon sent out OR returns the unopened gift and coupon sent out.
- Refunds are issued through the same payment method used to make the original purchase. For payment made with credit card, please bring the concerned credit card with you. No refund for the instalment payment.
- As the parcel remains your responsibility until we receive it, please mail the return parcel with care and remember to retain proof of postage / drop-off, so if your parcel gets lost in the mail, you will be able to send us proof that you've mailed the parcel.
- All items will be inspected on return. We try hard to accept all returns, but in the rare event that an item is returned to us in an unsuitable condition, or is incomplete or after the 30-day period, we will not be able to offer a refund.
- Other Terms & Conditions apply in specific products, services, courses, payment or promotions. Please refer to the details of the relevant campaigns or products.
- Jollymap reserves the final right to interpret the terms and conditions herein
Any question about return can simply contact us by: Contact Us.
